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Native employee channel

Text your AI employee. Skip the dashboard detour.

Verified users can reach their Workforce AI employee by SMS for conversation, task updates, reminders, replies, and supported media. It is the owner talking to the employee, not an automatic customer-texting promise.

Start freeSee the SMS channel
What the connection does

From authorization to useful work

Trigger

Start with a text

Message the employee from the verified number on the Workforce AI account.

Context

Keep the conversation

SMS history remains attached to the account and available to Company Brain.

Action

Receive useful updates

The live path supports conversational replies, task updates, reminders, and supported media.

Control

Control consent

STOP opts out, START resumes, and HELP returns the required assistance path.

In the product

SMS appears inside the integration workspace.

The product view lets a user see connected tools, add a connection, and keep integration work inside the same employee workspace.

Explore the integration view, connection states, and the surrounding Workforce AI workspace.

EmployeesMeetingsTasksChatImage GeneratorIntegrationsSettings
Integrations
3,250 credits+ Add integration
GmailConnected
Read, draft, and send from your inbox.
Connected
Microsoft OutlookConnected
Draft and manage messages in Microsoft 365.
Connected
ZoomConnected
Join meetings with a live avatar.
Connected
Google CalendarConnected
Schedule and manage your day.
Connected
SlackConnected
Updates and approvals in channel.
Connected
SalesforceConnect
Sync contacts and opportunities.
Connect
HubSpotConnect
Keep every deal note in one place.
Connect
Setup

Three steps, with the account owner in control

  1. 01

    Verify your phone

    Add the number to the Workforce AI account and complete the verification path.

  2. 02

    Choose SMS access

    Opt in to transactional SMS during onboarding or in the account settings.

  3. 03

    Text the employee

    Start from the verified number. The account and plan checks happen before the conversation opens.

Permission model

What authorization means

  • Only a phone number linked to a Workforce AI user can open the account conversation.
  • Transactional SMS consent is separate from optional marketing consent.
  • The employee uses the account context and configured approval rules.
  • Opt-out changes are recorded and enforced before later messages are sent.
Boundaries

Connection limits and requirements

  • This channel is for the account owner to reach the employee; it does not promise autonomous customer texting.
  • Carrier message and data rates may apply, and availability depends on plan access and country support.
  • A message cannot bypass the approval rules configured for external or sensitive work.
  • Unverified phone numbers receive a verification instruction instead of account access.
Continue exploring

Useful next pages

Questions

Questions about Workforce AI by SMS

Reviewed July 12, 2026.

Is SMS available in Workforce AI today?

Yes, for registered users with a verified phone, the required plan access, and transactional SMS consent. STOP, START, and HELP controls are built into the live path.

Does SMS act without review?

The employee follows the approval rules on the account. External or sensitive actions covered by those rules wait for a person.

Does SMS share Company Brain?

Supported channel conversations feed the same account-scoped Company Brain, so the employee can use relevant history without starting from zero.

Use your real setup

See SMS inside the workflow you already run.

Bring one recurring process. We will show the connection, the action, the review point, and what happens next.

Start freeSee the SMS channel