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Native employee channel

Your AI employee is on WhatsApp too.

Message the same employee from WhatsApp, send supported attachments or voice notes, and keep the conversation tied to the account. This is an owner-side channel, not a promise that Workforce AI runs customer WhatsApp campaigns.

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What the connection does

From authorization to useful work

Trigger

Message from WhatsApp

Reach the employee from the phone number tied to the Workforce AI account.

Context

Bring useful context

The conversation remains account-scoped and contributes to Company Brain.

Action

Send supported media

The live path handles text, images, documents, audio, and WhatsApp voice notes where supported.

Control

Respect account controls

Phone verification, plan access, opt-out state, and approval rules are checked.

In the product

WhatsApp appears inside the integration workspace.

The product view lets a user see connected tools, add a connection, and keep integration work inside the same employee workspace.

Explore the integration view, connection states, and the surrounding Workforce AI workspace.

EmployeesMeetingsTasksChatImage GeneratorIntegrationsSettings
Integrations
3,250 credits+ Add integration
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Read, draft, and send from your inbox.
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Microsoft OutlookConnected
Draft and manage messages in Microsoft 365.
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ZoomConnected
Join meetings with a live avatar.
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Google CalendarConnected
Schedule and manage your day.
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SlackConnected
Updates and approvals in channel.
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SalesforceConnect
Sync contacts and opportunities.
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HubSpotConnect
Keep every deal note in one place.
Connect
Setup

Three steps, with the account owner in control

  1. 01

    Use your account number

    Make sure the WhatsApp phone number is verified on the Workforce AI account.

  2. 02

    Confirm plan access

    WhatsApp is checked against the account entitlement before the employee responds.

  3. 03

    Start the conversation

    Message the Workforce AI WhatsApp number. New users receive a clear linking instruction instead of access.

Permission model

What authorization means

  • The sender phone must map to a Workforce AI account.
  • WhatsApp plan access is checked before the conversation is processed.
  • Supported media is downloaded and attached to the account conversation.
  • The employee follows the same account memory and approval rules used elsewhere.
Boundaries

Connection limits and requirements

  • The page describes the account owner messaging the employee, not customer support automation.
  • Meta delivery, template, and country rules still apply to the WhatsApp channel.
  • Unsupported media or an unlinked number cannot silently gain account access.
  • The integration does not replace consent, privacy, or recordkeeping duties for a customer-facing WhatsApp workflow.
Continue exploring

Useful next pages

Questions

Questions about Workforce AI on WhatsApp

Reviewed July 12, 2026.

Is WhatsApp available in Workforce AI today?

Yes, for verified Workforce AI users whose plan includes WhatsApp. The production path receives messages through the Meta WhatsApp Cloud API and keeps the conversation attached to the account.

Does WhatsApp act without review?

The employee follows the approval rules on the account. External or sensitive actions covered by those rules wait for a person.

Does WhatsApp share Company Brain?

Supported channel conversations feed the same account-scoped Company Brain, so the employee can use relevant history without starting from zero.

Use your real setup

See WhatsApp inside the workflow you already run.

Bring one recurring process. We will show the connection, the action, the review point, and what happens next.

Start freeSee WhatsApp