Gorgias
Gorgias
Section titled “Gorgias”Connect Gorgias from Integrations in the Workforce AI dashboard, then ask your AI employee to use it as part of a job. The action reference below is normalized from the current Gorgias toolkit reference into plain business language.
Good first jobs
Section titled “Good first jobs”- Summarize conversations that need follow-up.
- Draft a response using the full customer history.
- Route the next step to the right person.
Connect Gorgias
Section titled “Connect Gorgias”- Open Workforce AI and choose Integrations.
- Find Gorgias and select Connect.
- Complete the provider sign-in or connection details shown on screen.
- Return to your AI employee and give it one clear job using Gorgias.
The provider controls which accounts and workspaces you can authorize. You can reconnect or remove the connection from the Integrations page.
Available tools
Section titled “Available tools”- Add ticket tags
- Create account setting
- Create customer
- Create team
- Create ticket
- Delete customer
- Delete customers
- Delete customer field value
- Delete team
- Delete ticket
- Delete ticket field value
- Get account
- Get customer
- Get event
- Get team
- Get ticket
- List account settings
- List customers
- List customer field values
- List events
- List teams
- List tickets
- List ticket field values
- List ticket tags
- Remove ticket tags
- Set customer data
- Set ticket tags
- Update account setting
- Update customer
- Update team
- Update ticket
Workforce AI applies its approval rules to actions that create, change, send, publish, move, or remove information. When an action needs approval, you will see it in Approvals before it runs.
How to ask for the work
Section titled “How to ask for the work”Use the result you want and the record or audience involved:
Using Gorgias, summarize conversations that need follow-up. Show me the result here.
For recurring work, add the timing, the information to use, and the finish line. You can save a successful job as a schedule when it should run on a regular rhythm.
Common questions
Section titled “Common questions”Does Workforce AI need my Gorgias password?
Section titled “Does Workforce AI need my Gorgias password?”Use the provider sign-in or connection screen shown by Workforce AI. OAuth providers keep your password with the provider.
Why is a proposed action waiting?
Section titled “Why is a proposed action waiting?”Open Approvals in Workforce AI. Review the complete proposal, then approve or deny it.
How do I switch to another Gorgias account?
Section titled “How do I switch to another Gorgias account?”Open Integrations, remove or reconnect Gorgias, and choose the account you want during the provider sign-in.
Can I use Gorgias in a scheduled job?
Section titled “Can I use Gorgias in a scheduled job?”Yes. Once the connection and job work the way you want, tell your AI employee when the job should run.