Gorgias
Connect Gorgias from Integrations in the Workforce AI dashboard. Your AI employee can use the tools listed on this page when a job calls for them.
What you can do with Gorgias
Section titled “What you can do with Gorgias”- Find customer conversations that need follow-up.
- Draft a response using the customer history.
- Route the next step to the right person.
Recipes
Section titled “Recipes”Clear the follow-up queue
Section titled “Clear the follow-up queue”Review open conversations in Gorgias. Draft replies for the customers waiting on us and group the rest by next owner.
Build a support handoff
Section titled “Build a support handoff”Summarize this Gorgias conversation with the customer goal, work already tried, current status, and next action.
Use the first result to fine-tune the wording, fields, or format. When it is right, keep the job available in chat or place it on a schedule.
Connect Gorgias
Section titled “Connect Gorgias”- Open Workforce AI and choose Integrations.
- Find Gorgias and select Connect.
- Complete the sign-in or connection details shown on screen.
- Open your AI employee and give it one clear Gorgias job.
Use Integrations whenever you want to reconnect Gorgias or choose a different account.
Get a better result
Section titled “Get a better result”Name the result, the Gorgias record or area involved, the audience, and the timing. Add the fields or format you want when they matter.
Common questions
Section titled “Common questions”Where will I see the result?
Section titled “Where will I see the result?”Your AI employee returns the result in your Workforce AI conversation. Work that creates or changes information can also appear under Tasks for review.
Can Gorgias be part of a scheduled job?
Section titled “Can Gorgias be part of a scheduled job?”Yes. Once the connection and instructions work the way you want, tell your AI employee when the job should run.
How do I use another Gorgias account?
Section titled “How do I use another Gorgias account?”Open Integrations, reconnect Gorgias, and choose the account you want during sign-in.
Gorgias tool reference
Section titled “Gorgias tool reference”View all 31 Gorgias tools
- Add ticket tags
- Create account setting
- Create customer
- Create team
- Create ticket
- Delete customer
- Delete customers
- Delete customer field value
- Delete team
- Delete ticket
- Delete ticket field value
- Get account
- Get customer
- Get event
- Get team
- Get ticket
- List account settings
- List customers
- List customer field values
- List events
- List teams
- List tickets
- List ticket field values
- List ticket tags
- Remove ticket tags
- Set customer data
- Set ticket tags
- Update account setting
- Update customer
- Update team
- Update ticket