Zendesk

Zendesk

Connect Zendesk from Integrations in the Workforce AI dashboard, then ask your AI employee to use it as part of a job. The action reference below is normalized from the current Zendesk toolkit reference into plain business language.

Good first jobs

• Summarize tickets that need attention.
• Draft a reply using the customer history.
• Update an approved ticket or follow-up.

Connect Zendesk

1. Open Workforce AI and choose Integrations.
2. Find Zendesk and select Connect.
3. Complete the provider sign-in or connection details shown on screen.
4. Return to your AI employee and give it one clear job using Zendesk.

The provider controls which accounts and workspaces you can authorize. You can reconnect or remove the connection from the Integrations page.

Available tools

• Check host mapping validity for existing brand
• Create access rule
• Create apps installation
• Create apps notify
• Create autocomplete tags
• Create automation
• Create bookmark
• Create comment redaction
• Create custom object bulk job
• Create custom object record
• Create custom object record attachment
• Create custom statuses
• Create deletion schedule
• Create dynamic content items
• Create dynamic content items variants
• Create end user identity
• Create group memberships
• Create imports tickets create many
• Create many dynamic content items variants
• Create many tickets
• Create many users
• Create object trigger
• Create organizations tags
• Create organization field
• Create organization memberships
• Create organization memberships create many
• Create organization merge
• Create organization subscription
• Create or update many users
• Create or update organization
• Create or update user
• Create push notification devices destroy many
• Create resource collections
• Create side conversation
• Create support address
• Create suspended tickets export
• Create ticket content pin
• Create ticket field
• Create ticket field option
• Create trigger
• Create trigger categories job
• Create trigger category
• Create users logout many
• Create users organization memberships
• Create users tags
• Create user field option
• Create user identity
• Create user profiles events
• Create view
• Create views preview
• Create views preview count
• Create zendesk attachments
• Create zendesk custom object
• Create zendesk custom object field
• Create zendesk group
• Create zendesk import ticket
• Create zendesk organization
• Create zendesk request
• Create zendesk target
• Create zendesk ticket
• Create zendesk ticket or voicemail ticket
• Create zendesk user
• Create zendesk user field
• Delete access rule
• Delete automation
• Delete business hours schedule
• Delete custom object record attachment
• Delete custom object record by external ID or name
• Delete deleted ticket
• Delete deletion schedule
• Delete group membership
• Delete group memberships destroy many
• Delete macro
• Delete macros destroy many
• Delete many automations
• Delete many object triggers
• Delete many organization memberships
• Delete many views
• Delete organizations tags
• Delete organization field
• Delete organization membership
• Delete organization subscription
• Delete resource collections
• Delete suspended tickets destroy many
• Delete target
• Delete tickets tags
• Delete ticket field
• Delete ticket field option
• Delete trigger
• Delete trigger category
• Delete users destroy many
• Delete users group memberships
• Delete users identity
• Delete users me logout
• Delete users organization memberships
• Delete users sessions
• Delete users tags
• Delete user field
• Delete user field option
• Delete user permanently
• Delete user profile
• Delete user session
• Delete view
• Delete zendesk app installation
• Delete zendesk bookmark
• Delete zendesk custom object
• Delete zendesk custom object field
• Delete zendesk custom object record
• Delete zendesk custom status
• Delete zendesk dynamic content item
• Delete zendesk dynamic content item variant
• Delete zendesk object trigger
• Delete zendesk organization
• Delete zendesk support address
• Delete zendesk ticket
• Delete zendesk user
• Download custom object record attachment
• Get about me
• Get account settings
• Get active triggers
• Get activities count
• Get all organisations
• Get all zendesk organizations
• Get app
• Get apps installations requirements
• Get apps job status
• Get apps location
• Get apps location installations
• Get apps public key
• Get apps public key pem
• Get attachment
• Get autocomplete tags
• Get automation
• Get automations
• Get automations search
• Get brands
• Get brands2
• Get brands agents
• Get custom objects limit
• Get custom object fields limit
• Get custom object records limit
• Get custom status
• Get custom statuses
• Get deleted tickets
• Get deleted user
• Get deletion schedule
• Get deletion schedules
• Get dynamic content items
• Get dynamic content items show many
• Get dynamic content items variants
• Get dynamic content item show
• Get dynamic content item variant
• Get email notification
• Get email notifications
• Get email notifications show many
• Get end user identities
• Get end user identity
• Get groups assignable
• Get groups count
• Get groups users count
• Get group membership
• Get group memberships
• Get group memberships by group
• Get group users
• Get guide surveys
• Get guide survey responses
• Get incremental organizations
• Get incremental routing attributes
• Get incremental routing attribute values
• Get incremental routing instance values
• Get incremental sample
• Get incremental tickets
• Get incremental tickets cursor
• Get incremental ticket events
• Get incremental ticket metric events
• Get incremental users
• Get incremental users cursor
• Get job statuses
• Get job statuses2
• Get locale
• Get locales
• Get locales agent
• Get locales current
• Get macro2
• Get macros
• Get macros actions
• Get macros active
• Get macros apply
• Get macros search
• Get macro attachments
• Get macro categories
• Get macro definitions
• Get macro replica
• Get object trigger
• Get open requests
• Get organizations autocomplete
• Get organizations merges
• Get organizations show many
• Get organizations tickets count
• Get organization field2
• Get organization fields
• Get organization membership2
• Get organization related
• Get organization requests
• Get organization subscription
• Get organization subscriptions
• Get organization tags
• Get organization tickets
• Get organization users
• Get organization users count
• Get owned apps
• Get problems
• Get public locales
• Get recent tickets
• Get remote authentications
• Get requests
• Get requests ccdb
• Get requests comment
• Get requests search
• Get requests solved
• Get request comments
• Get routing agents instance values
• Get satisfaction ratings
• Get satisfaction ratings count
• Get search count
• Get search export
• Get security settings
• Get side conversations events
• Get support address
• Get tags
• Get tags count
• Get target
• Get targets
• Get target failure
• Get target failures
• Get tickets audits
• Get tickets audits count
• Get tickets comments count
• Get tickets conversation log
• Get tickets count
• Get tickets metrics
• Get tickets side conversations events
• Get ticket audit by ID
• Get ticket collaborators
• Get ticket comments
• Get ticket email c cs
• Get ticket field2
• Get ticket fields
• Get ticket fields count
• Get ticket fields show many
• Get ticket followers
• Get ticket forms
• Get ticket forms show many
• Get ticket incidents
• Get ticket metric
• Get ticket metrics
• Get ticket skips
• Get trigger
• Get triggers
• Get triggers definitions
• Get triggers search
• Get trigger categories
• Get trigger categories2
• Get user
• Get users
• Get users assigned tickets
• Get users autocomplete
• Get users brand agents
• Get users ccd tickets
• Get users compliance deletion statuses
• Get users count
• Get users followed tickets
• Get users groups
• Get users groups count
• Get users group memberships
• Get users group memberships by ID
• Get users identities2
• Get users me session
• Get users me settings
• Get users organizations
• Get users organizations count
• Get users organization memberships
• Get users organization memberships2
• Get users organization subscriptions
• Get users password requirements
• Get users profiles
• Get users related
• Get users requested tickets
• Get users requests
• Get users skips
• Get users tags
• Get user entitlements full
• Get user events
• Get user fields
• Get user fields show many
• Get user field by ID
• Get user field options
• Get user profiles2
• Get user profiles events2
• Get user sessions
• Get user tickets assigned count
• Get views
• Get views active
• Get views compact
• Get views count
• Get views count many
• Get views execute
• Get views export
• Get views search
• Get views show many
• Get views tickets
• Get view definitions
• Get view ticket count
• Get zendesk activities
• Get zendesk custom roles
• Get zendesk organization
• Get zendesk organizations subscriptions
• Get zendesk organization by ID
• Get zendesk organization merge
• Get zendesk requests
• Get zendesk sessions
• Get zendesk sharing agreements
• Get zendesk suspended tickets
• Get zendesk tickets side conversation ID
• Get zendesk tickets tags
• Get zendesk ticket by ID
• Get zendesk ticket fields options
• Get zendesk ticket fields options2
• Get zendesk ticket form
• Get zendesk ticket related
• List active automations
• List app installations
• List app locations
• List assignable group memberships
• List assignable group memberships by group
• List bookmarks
• List brand agents
• List custom object records
• List custom object record attachments
• List deleted users
• List incremental custom object records
• List monitored twitter handles
• List object triggers
• List object triggers definitions
• List organization memberships
• List organization memberships by organization
• List resource collections
• List skips
• List support addresses
• List ticket audits
• List ticket content pins
• List users
• List user identities
• List zendesk access rules
• List zendesk custom objects
• List zendesk custom object fields
• List zendesk permission policies
• List zendesk tickets
• List zendesk users
• Make comment private
• Make ticket comment private
• New user trigger
• New zendesk ticket trigger
• Reply zendesk ticket
• Request user create
• Search custom object records
• Search object triggers
• Search users
• Search zendesk
• Search zendesk organizations
• Search zendesk users
• Set default custom status
• Set group membership as default
• Set users organization as default
• Update access rule
• Update apps installation
• Update automation
• Update custom object
• Update custom object record
• Update custom status
• Update deletion schedule
• Update dynamic content items variant
• Update dynamic content items variants
• Update macro
• Update many automations
• Update many macros
• Update many object triggers
• Update many organizations
• Update many tickets
• Update many triggers
• Update many users
• Update many views
• Update object trigger
• Update organizations tags
• Update organization field
• Update permission policy
• Update resource collection
• Update side conversation
• Update support address
• Update target
• Update tickets tags
• Update ticket field
• Update ticket trigger
• Update trigger category
• Update users identity
• Update users me settings
• Update users profiles
• Update users tags
• Update user field
• Update user profile
• Update user profile by ID
• Update view
• Update zendesk account settings
• Update zendesk attachment
• Update zendesk custom object field
• Update zendesk dynamic content item
• Update zendesk organization
• Update zendesk requests
• Update zendesk ticket

Workforce AI applies its approval rules to actions that create, change, send, publish, move, or remove information. When an action needs approval, you will see it in Approvals before it runs.

How to ask for the work

Use the result you want and the record or audience involved:

Using Zendesk, summarize tickets that need attention. Show me the result here.

For recurring work, add the timing, the information to use, and the finish line. You can save a successful job as a schedule when it should run on a regular rhythm.

Common questions

Does Workforce AI need my Zendesk password?

Use the provider sign-in or connection screen shown by Workforce AI. OAuth providers keep your password with the provider.

Why is a proposed action waiting?

Open Approvals in Workforce AI. Review the complete proposal, then approve or deny it.

How do I switch to another Zendesk account?

Open Integrations, remove or reconnect Zendesk, and choose the account you want during the provider sign-in.

Can I use Zendesk in a scheduled job?

Yes. Once the connection and job work the way you want, tell your AI employee when the job should run.